“Customer”, carries a whole new meaning today compared the last century, the last decade and even for the last 5 years. Besides providing products and services, it is now about creating the “Customer Experience”.
“Customer Experience” is further defined as an excellent advisory process where it is not only limited to providing customised solutions, but also about helping the customer to solve his or her customer’s problem.
In this course, we will be exploring ways to create the best model of operation with desired behaviour and attitude for each particular company while putting in sustainability measures to ensure continuous practice even after the course.
At the program's conclusion, participants should be able to:
Setting the right mindset, attitude & motivation
Becoming aware of the differences and results created from various levels of customer service
Learning to adapt and serve different customers with various behaviours and preferences
Learning the tips and tricks in crisis management
The 4S Rule in Customer Service
Different Levels of Customer Service
The Experience We Create
The Service Culture
Selling as Part of Customer Service
A.I.D.A. Sales Techniques Cross Selling & Up Selling
Emotional Factor in Personal Leadership
The Importance of 5 Brains in Customer Service
Managing the Ladder of Conclusion
Identify 40 Types of Customers Scientifically & Quickly
Identify 36 Types of Customer’s Expectations at Your Finger Tips
Managing Difficult Customers