Professional Email Writing (2 Days)

This programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written letters and other texts that are specific to a business environment.

This course will enable participants to recognise and effectively apply modern textual conventions. Participants will gain a fundamental understanding of up-to-date written business communication so that they can write clear, concise, correct and effective documents. They are shown how to plan, organise, write and edit letters, meeting documents, emails and other written business communications.

Objectives:

At the program's conclusion, participants should be able to:

• Describe the purpose of effective business writing

• Check information for accuracy, bias and stereotyping

• Identify texts specific to a particular business function

• Use appropriate grammar in business writing.

• Write relevant information Recognise the key audience

Course Outline

MODULE 1 : Know your Customers

• Know Your Readers

• Understanding Types of Customers Why You Write to Them

• Learning to Write Right

MODULE 2 : Positive Language

• Focusing on the ‘CAN’ Stating Desired Action Using the Precise ‘YES’

• Positive Framing vs Negative Framing Focusing on Solutions Instead of Blames

MODULE 3 : Grammar Helps!

• Subject-Verb Agreement Adjective

• Adverb

• Active and Passive Voice

MODULE 4 : Writing Letters

• Formal and Informal Letters 

• Purpose of Business Letters 

• Components of a Letter 

• Organise Message in Proper Format

MODULE 5 : Writing Emails

• Purpose of Emails 

• Email Etiquette 

• Format and Structure 

• Replying Emails

MODULE 6 : Improve Your Vocabulary 

• Common Misused and Misspelled Words in Business

• Prepositions with Other Words

• Using the Dictionary – Online and Application Knowing the Right Jargons and Terms

 MODULE 7 : Tone is Everything

• Importance of Tone in Writing Avoid Negative Phrases

• Letters and Emails – Positive or Negative