Communication has evolved. Gone were the days when engineers only talk to machines and I.T. specialist talks only to computers. Regardless of where you are in the organization–sales, marketing, customer service, back-end support, purchasing– you will benefit from being able to communicate effective and influence persuasively. Proper communication will also ensure those miscommunications are reduced (and even eliminated), and that productivity is enhanced and the business team works with synergy.

One of the greatest tools when it comes to enhancing communication is the science of Neuro-Linguistic Programming (NLP). Used extensively by the worlds’ greatest communicators like Bill Clinton,Oprah Winfrey and TonyRobbins, NLP enables us to use the right words strategically, read body languages and understand people better. Think about it: if a sales person or customer service personnel can know when the best time to ask the closing questionis, wouldn’t he be able to close better sales? If team members can understand  each other better, won’t it improve the quality of the workplace?

In this high-impact communication workshop, participants will learn power mindset strategies and people principles that will empower them to build better relationship. Discover psychological tools that will help to build better rapport with others,understand the said and the“unsaid”, and influence others with ease.

KEY OBJECTIVES

At the end of this highly practical and interactive workshop, participants should be able to:

Be empowered with powerful mindset strategies to build better relationships with everyone

Improve the quality of the information you exchange with others

Learn how to recognize the body signals and language

Maximize the effectiveness of your communication with congruent body gestures

Discover how people think and learn to work with the differences

Increase the level of understanding you create with your communication

Positively influence the outcomes of situations

Enhance your listening skill,and capture the “unsaid”

Gain agreement easily and tactfully navigate out of tough situations

COURSE SCHEDULE

INTRODUCTION

•   Agreement  to Get The Most Out of This Workshop

SELF-PROGRAMMING AND BE EQUIPPED

•   Communication Model
•   4 Major Preferred Ways Of Information Gathering RepresentationalSystem
•   Representational System Preference Assessment

GETTING YOURSELF READY FOR THE CHALLENGE

•   Working Above the Line
•   Magical Questions
•   Peripheral Vision
•   Great Ideas

THE ART OF COMMUNICATION

•   Representational System Characteristics
•   Representational System Predicates
•   Look into my EYES

GREAT DAY STARTS WITH GRATITUDE

•   What are you gratitude for?

THE ART OF COMMUNICATION – OUR STORIES BEGIN

•   Stories Telling To Get Solutions – Metaphor

THE ART OF COMMUNICATION – VOICE

•   Voice And Tonality 
•   Positive Starts With Reframing 
•   What word have you been using?

THE ART OF COMMUNICATION –LISTENING

•   What is LISTENING?

THE ART OF COMMUNICATION – QUESTIONING（沟通巧计 -质疑）

•   Meta Model 
•   3 key important elements! 

HANDLING BELOW THE LINE PEOPLE 

•   Hierarchy Of Ideas
•   Perceptual Position