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Communication Psychology (2 Days)


The Psychology Of Effective Communication
“It Is Not What You Say, It How You Say It!" - (2 Days)
Available for Vitual Training (0.5 day x 4 sessions)
RM1,200.00
SKU: T_PL_CPMY
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Why can’t he/she understand me? How many times do I have to tell him/her? Yet still the same?

Sound familiar to many of us. We always put the cause outside of us when communicating with others. They do not understand, they do talk well, why can’t they use better words. But have you, yourself did that same?  As in understand what the other party trying to tell you?

How have you been in communicating? Are you good at it all the time and the other person is not?

REMEMBER: The meaning of your communication is the response that you get. Hang on, let’s back track a little, what has happened before you actually communicate? Have you thought about it?  Do you know that what is inside you will project in your word or the way you convey your message?

It is not what you say but how you say it. And it has to do a lot too with, IT IS NOT WHAT HAPPEN, IT IS WHAT CAN YOU DO ABOUT IT!

OBJECTIVE

For everything that you do, have you thought about what is the action intended for? It all begins with BELIEF

BE REPONSIBLE – Mean what you say!

EMPOWER your mind hence your word

LISTEN but not hear

IDETIFY the unspoken

ENJOY the result of you said

FUTURE PACE your communication

COURSE SCHEDULE

SELF-REFLECTION

All things begin with YOU!
What do you believe about communication?
What make you think so?
What’s behind your communication?
What is communication all about?
How do you receive information?

BE CURIOUS & TIME TO CONNECT

How do you connect? RAPPORT
How NOT to be CURIOUS? QUESTIONS
How NOT to PAUSE? CHUNK
How to PUT out the HEATED TOPIC? STAY CALM

TIPS & TOOLS

Words & Language
Tonality & Voice
How about my eyes & Body Language?
Same thing but different
Listen!

PUTTING ALL INTO PRACTISE

Case study
How your own REAL case (anonymous please, we don’t mind even if it is open but would that be helpful?)
Brainstorming is good or how else?

Products specifications
Attribute name Attribute value
Attend As Individual Available at pre-decided date & program venue at our designated training centre
In-House Available. Content, Date, Venue can be customized.
HRDF Claimable Yes
Program Language English/Malay